Privacy Policy

We're a small workshop, and we keep things simple: we only collect what we need to make and deliver your order, run your account if you create one, and keep you updated along the way. This page explains what that means in practice.

1. Who we are

This Privacy Policy applies to shop.shapeandshine.studio, run by Shape & Shine Studio in Ireland. For anything privacy-related, you can reach us at [email protected] or via our contact page.

2. What we collect

When you browse, order from, or create an account on our Site, we may collect:

• Contact details — name, email address, phone number, delivery address
• Order information — what you bought, personalisation text, and any photo you upload for engraving
• Account information — if you create an account, your name and email, and (if you sign in with Google) basic profile info Google shares with us, like your name and profile picture
• Order and browsing history — to show you your past orders and let you reorder easily
• Basic technical information — like your IP address and browser type, mainly for security and to keep the Site running smoothly

We don't collect or store your full payment card details — that's handled directly by Stripe, our payment provider, who specialise in keeping that information secure.

3. How we use your information

We use the information above to:

• Process and deliver your order, including producing personalised items
• Send order confirmations, shipping updates, and respond to enquiries
• Let you sign in, view your order history, and save addresses for next time
• Keep the Site secure and prevent fraud or abuse
• Meet our legal and accounting obligations

We don't use your information for advertising, and we don't sell your data to anyone.

4. Who we share it with

We keep the list of who sees your information short, and only share what's needed to actually deliver your order:

• Stripe, to securely process your payment
• Google, only if you choose to sign in with your Google account
• Our courier/delivery partner, to get your order to you

We don't share your information with anyone else, and we never sell it.

5. Photos you upload for engraving

Photos you upload are used to produce your order and are stored securely on our server. We may photograph the finished, engraved product to show on our Site — see our Terms of Service for details — but we don't use the original photo or file you uploaded for anything beyond making your order, unless you've separately agreed to that.

6. Cookies

We use a small number of essential cookies to keep you logged in, remember what's in your cart, and keep the Site secure. We don't use tracking or advertising cookies.

7. How long we keep your information

We keep order records for as long as needed for accounting, warranty, and legal purposes (typically several years, as required by Irish tax law). If you ask us to delete your account, we'll remove your personal details where we're not legally required to keep them.

8. Your rights

Under GDPR, you have the right to ask us what information we hold about you, to correct anything that's wrong, to ask us to delete it (where we're not legally required to keep it), or to ask us to stop using it in certain ways. Just get in touch and we'll sort it out — there's no form to fill in, just email us.

If you're ever unhappy with how we've handled your data, you also have the right to lodge a complaint with the Data Protection Commission in Ireland.

9. Keeping your information secure

We use standard security practices — encrypted connections, secure password storage, and restricted access to order data — to help keep your information safe. No system is completely without risk, but we take this seriously and keep things up to date.

10. Changes to this policy

If we make a meaningful change to how we handle your information, we'll update this page and the "Last updated" date above.

11. Contact

Questions about your privacy or this policy? Reach us via our contact page or at [email protected].