Shipping & Returns

Every piece we make is crafted to order, so please allow 3–5 working days for your item to be made before it's dispatched. During busier periods (holidays, wedding season) this can occasionally take a little longer — if so, we'll always let you know by email.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey to your door. Delivery within Ireland typically takes 1–3 working days after dispatch.

If your order qualifies for free shipping (orders over €75.00), this is applied automatically at checkout — there's no code needed.

We want you to love what you ordered. If something isn't right, you can return most unused, unpersonalised items within 14 days of delivery for a full refund.

Please note that personalised or custom-engraved items (including anything with your own photo, text, or specific measurements) are made specifically for you and generally can't be resold — so these are only eligible for return if the item arrives damaged or there's a fault on our side.

For returns that aren't due to a fault on our side (e.g. a change of mind), the cost of posting the item back to us is covered by the customer. If the return is because of damage in transit or a fault with the item, we cover the return postage instead — see below.

To start a return, just get in touch via our contact page with your order number and we'll sort out the next steps with you directly.

Every piece we make takes real time and care, so we offer insured shipping on orders to protect against loss or damage in transit. If your parcel arrives broken or never arrives at all, an insured shipment means we can issue a replacement or full refund without it costing us out of pocket — which means a faster, more straightforward outcome for you too.

If your order was shipped insured and arrives damaged, please contact us within 7 days of delivery with photos of the damage and the packaging. We'll handle the claim with the courier on our end — you don't need to deal with that part.

If you have a preference for insured shipping on a particular order (for example, a higher-value or fragile piece), just mention it when you place your order or get in touch beforehand and we'll make sure it's covered.

If your order arrives damaged, or there's a fault with the engraving or finish, please contact us within 7 days of delivery with a few clear photos of the issue from different angles, including the packaging if relevant. This helps us assess the damage quickly and get you a replacement or full refund sorted — whichever works best for you — at no extra cost.

If we ask you to send the item back to us, we'll reimburse your return postage cost (standard tracked post, up to €8) once you've sent us proof of postage — just keep your receipt and send us a photo of it. In many cases, based on the photos you send us, we're able to sort out a replacement or refund without needing the item back at all.